One weekend, due to limited time, I tried a different waxing salon.
I was the last customer since it was almost the closing time of the mall.
While waiting for my turn, I saw this ad they posted near the reception area:
WANTED: Hair Removal Technician – willing to be trained and must have good communication skills.
Interesting.
First, using the word “technician” to refer to a salon staff left me feeling a bit weird. I felt like the “technician” staff would be doing some technical repairs (scary!) to clients requesting for hair removal. I guess I associate technicians with TV repairmen. Well, if they are trained or skilled in the art of waxing, then they are indeed technicians.
Second, I realized that even if your work requires removing the clients’ unwanted body hair, you definitely must have good communication skills.
I agree.
A client would definitely want someone who can inform them of the waxing procedure that will be done (so as not to shock first-timers who might scream of pain!), someone who is sensitive to the client’s non-verbal cues (like knowing when the client is in pain), and someone who knows how to make a client comfortable (by asking appropriate questions to better serve them).
I was the last customer since it was almost the closing time of the mall.
While waiting for my turn, I saw this ad they posted near the reception area:
WANTED: Hair Removal Technician – willing to be trained and must have good communication skills.
Interesting.
First, using the word “technician” to refer to a salon staff left me feeling a bit weird. I felt like the “technician” staff would be doing some technical repairs (scary!) to clients requesting for hair removal. I guess I associate technicians with TV repairmen. Well, if they are trained or skilled in the art of waxing, then they are indeed technicians.
Second, I realized that even if your work requires removing the clients’ unwanted body hair, you definitely must have good communication skills.
I agree.
A client would definitely want someone who can inform them of the waxing procedure that will be done (so as not to shock first-timers who might scream of pain!), someone who is sensitive to the client’s non-verbal cues (like knowing when the client is in pain), and someone who knows how to make a client comfortable (by asking appropriate questions to better serve them).
I remembered this fantastic staff from the waxing salon where I usually go. She is a good communicator.
While waxing my legs (she was efficient!), she was also describing how the ingredient in their wax is beneficial to the skin and even compared it to other wax ingredients available in the market.
She then gave tips on how to take care of the legs after waxing – not to wet the legs for a certain number of hours, put a soothing cream while it is damp and even explained the science behind putting specifically a SOOTHING lotion and not just any kind of lotion.
She knew her work and her products very well.
She even explained the mechanics of their free loyalty program and discounts in an encouraging way (not the pushy kind that most of us are used to hearing from sales people).
In the end, I bought their soothing cream (to think that I usually don’t get easily convinced to buy products introduced to me in stores).
Her good communication skills earned the store one sale of their cream and a returning, satisfied customer!
Which service-oriented company would not want a staff like her who is enthusiastic, makes sales and makes a customer satisfied?
No wonder, a Jobstreet.com survey revealed that the No. 1 deciding factor of employers for hiring people is good interpersonal and communication skills.
If a hair removal technician should have good communication skills, then other professions must definitely have this skill.
Have you met any good communicator lately regardless of their job or profession?
While waxing my legs (she was efficient!), she was also describing how the ingredient in their wax is beneficial to the skin and even compared it to other wax ingredients available in the market.
She then gave tips on how to take care of the legs after waxing – not to wet the legs for a certain number of hours, put a soothing cream while it is damp and even explained the science behind putting specifically a SOOTHING lotion and not just any kind of lotion.
She knew her work and her products very well.
She even explained the mechanics of their free loyalty program and discounts in an encouraging way (not the pushy kind that most of us are used to hearing from sales people).
In the end, I bought their soothing cream (to think that I usually don’t get easily convinced to buy products introduced to me in stores).
Her good communication skills earned the store one sale of their cream and a returning, satisfied customer!
Which service-oriented company would not want a staff like her who is enthusiastic, makes sales and makes a customer satisfied?
No wonder, a Jobstreet.com survey revealed that the No. 1 deciding factor of employers for hiring people is good interpersonal and communication skills.
If a hair removal technician should have good communication skills, then other professions must definitely have this skill.
Have you met any good communicator lately regardless of their job or profession?